• 2.9.1 Each applicant for service will be required to establish credit. Any applicant whose credit has not been established to the sole and exclusive satisfaction of the Company may be required to make a deposit to be held as a guarantee of payment of charges. An existing Customer may be required to make a deposit or increase a deposit presently held. The deposit may be held for as long as the financial condition or credit worthiness of the Customer is considered to be in question or unsatisfactory to the Company.
• 2.9.2 The fact that a deposit has been made in no way relieves the Customer from the prompt payment of bills upon presentation.

Service furnished by RNK may be connected with the services or facilities of other carriers. Such service or facilities, if used, are provided under the terms, rates and conditions of the other carrier. The Customer is responsible for all charges billed by other carriers for use in connection with RNK's service. Any special interface equipment or facilities necessary to achieve compatibility between carriers is the responsibility of the Customer.

RNK may refuse, discontinue, or suspend service (or services) for non- compliance with and/or violation of any Federal, State or municipal law, ordinance or regulation pertaining to telephone service. Service (or services) may also be suspended, discontinued or refused for the following conditions:

• 2.12.1 For nonpayment: The Company may discontinue and/or suspend service (or services) on any service (including a Debit Service with a fully depleted balance, or a balance insufficient to pay lawful and reasonable taxes, fees or surcharges incurred by usage as required under this notice and/or applicable laws, regulations or orders).
• 2.12.2 For returned checks: The Customer whose check or draft is returned unpaid for any reason, after two attempts at collection, shall be subject to refusal, suspension or cancellation of service in the same manner as provided for nonpayment.
• 2.12.3 For lack of use: The Company, by written notice to the Customer, may refuse, suspend or cancel service(s) in the same manner as provided for nonpayment if after three full billing cycles or calendar months the service has not been used.
• 2.12.4 For violation of law or this notice: Except as provided elsewhere in this notice, the Customer shall be subject to refusal, suspension or cancellation of service, without notice, for any violation of terms of this notice, for any violation of any law, rule, regulation, order, decree or policy of any government authority of competent jurisdiction, or by reason of any order or decision of a court or other government authority having jurisdiction which prohibits the Company from furnishing such service or prohibits the Customer from subscribing to, using, or paying for such service.
• 2.12.5 For unauthorized or fraudulent use of service: Without notice the Company may discontinue service in the event of unauthorized or fraudulent use of service. Whenever service is discontinued for fraudulent use of service, the Company may, before restoring service, require the Customer to make, at his or her own expense, all changes in facilities or equipment necessary to eliminate illegal use and to pay an amount reasonably estimated as the loss in revenues resulting from such fraudulent use and any costs incurred as a direct or indirect result of such misuse.
• 2.12.6 For the Company to comply with any order or request of any governmental authority having jurisdiction: The Customer shall be subject to refusal, suspension or cancellation of service, without notice, in order to permit the Company to comply with any order or request of any governmental authority having jurisdiction.
• 2.12.7 For unauthorized or unlawful use of PIN numbers and Authorization Codes: Travel PIN numbers and Authorization Codes are issued only to the Company's Customers and may not be sold or otherwise distributed without the written consent of the Company. Any such unauthorized misuse or unlawful use of such numbers or authorization codes will result in the immediate refusal, suspension or termination of the service without notice.

Upon reasonable notice, the services provided by the Company shall be made available to the Company for tests and adjustments as may be deemed necessary by the Company for maintenance. No interruption allowance will be granted for the time during which such tests and adjustments are made when the interruption is less than twenty-four consecutive hours.

Credit allowances for interruptions of service greater than four consecutive hours which are not due to the Company's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications systems provided by the Customer, are subject to the general liability provisions set forth herein. It shall be the obligation of the Customer to notify the Company immediately of any interruption in service for which a credit allowance is desired by Customer. Before giving such notice, the Customer shall ascertain that the trouble is not within its control, or is not in wiring or equipment, if any, furnished by Customer and connected to Company's terminal. Interruptions caused by Customer- provided or Company-provided automatic dialing equipment are not deemed an interruption of service as defined in this notice since the Customer has the option of using the long distance network via local exchange company access.

Customer credit will be issued for the amount of service interrupted pro-rated by half-days during the month. For the purposes of credit determination, a month will be considered to consist of thirty (30) days.

Customers may cancel service verbally, with verification satisfactory to RNK, or in writing at any time. The Company shall hold the Customer responsible for payment of all charges, including fixed or non-pro ratable monthly fees, surcharges, etc., which accrue up to the cancellation effective date, i.e., including any usage initiated within a reasonable administrative cancellation period after notification. Interim charges for presubscribed RNK services may be avoided by dialing another carrier's access code. In the event the Customer executes a term commitment agreement with the Company, the Customer must cancel service and terminate the agreement in accordance with the agreement terms.

For prepaid services, the Customer may cancel service by fully depleting the Available Usage Balance of the Debit Service andnot renewing a renewable service, or by allowing the expiration time to elapse.

Except as otherwise expressly provided herein, there is no reversion or refund, pro-rated or otherwise, for service paid for and left unused due to the Customer's cancellation, non-use or abandonment of service. Such intentional Customer cancellation functions as the expiration of the term of service(s) access which would otherwise remain available under a usage-based pre-payment until a pre- determined expiration date.

• 2.15.1 Other Rules
  The Company may temporarily suspend service without notice to the Customer, by blocking traffic from or to certain cities or NXX exchanges or numbers, or by blocking calls using certain Personal Identification Numbers when the company deems it necessary to take such action to prevent unlawful use of its service or in order to cooperate with law enforcement officials, requirements or requests. The Company will restore service as soon as service can be provided without undue risk.

• Rates for service may vary by call type and/or term commitments and/or contract services offerings negotiated between the Company and individual Subscribers. Usage rates, per-call service charges, monthly fees and call timing are defined in the description for each service. Service is available 24 hours per day, 7 days per week. The Company may, from time to time, engage in Special Promotional Offerings or Trial Service Offerings limited to certain dates, times or locations designed to attract new subscribers or increase subscriber usage, as may be subject to regulatory approval.

The Company does not offer service that is mileage sensitive.

The Company does not offer service that is time of day sensitive.

• 3.3.1 Long distance usage charges are based on the actual usage of the Company's network. Domestic and most international chargeable time begins when the calling and called station are connected. For calls to destinations which cannot communicate the connection time, usage charges are determined by automatic timing equipment in the telephone network.
• 3.3.2 Chargeable time ends when the calling service point terminates, thereby releasing, the network connection. If the called party hangs up but the calling number does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network.
• 3.3.3 The minimum and/or additional usage call duration, if any, for billing purposes is in the description for each product.
• 3.3.4 The Company will not bill for unanswered calls in areas where equal access or automated connection signaling is available. The Company will not knowingly bill for unanswered calls in areas where equal access or automated connection signaling is not available. Company cannot be held responsible for calls directed to carriers or destinations with which Company does not connect directly.

• 3.4.1 Post-paid presubscribed Switched Outbound Service is available to business and residential Customers for outbound domestic interexchange, interstate ind international calling from presubscribed billed usage lines. Calls are billed in six (6) second increments after the initial minimum period of six (6) seconds. Rates are not mileage or time-of-day sensitive. Domestic and International rates vary by destination, and change from time to time. Current rates by country or destination may be obtained by calling the customer service number on Company's bills, websites, or calling cards, and/or upon ordering service, or by clicking on the Rates link on the Company webpage that offers a particular plan or service. Pre-paid presubscribed, local and "800" access, and dial-around ("10-15") Switched Outbound Services are also available in designated LATAs, through the Bucket of Minutes; service, described below in Section 6.2.

Debit Service allows Customers to place calls from locations other than their normal place of business or residence. RNK offers various types of Debit Services including calling cards, presubscribed toll and long distance, and Voice Mail with Calling Time. Customers dial a toll-free or local access number and enter a personal identification code. Service is paid for in advance of actual usage. Charges for usage are deducted from the available minutes remaining on the prepaid balance. Cards may be purchased in various denominations of dollars or domestic minutes.

• 3.6.1 Terms and Conditions of Service
  • 3.6.1.1 All of the Company's regular Debit Services are renewable. (Certain promotional services may not be renewable.) Customers may renew the services at point of purchase, or via telephone or Company websites through the use of a verifiable commercial credit card. The Company reserves the right to decline initial transactions or renewals charged to any credit card account or by any particular credit card use which it cannot verify to its satisfaction.
  • 3.6.1.2 Calls to 500, 700, 800/888, 900 and 976 numbers and calls requiring operator assistance cannot be completed using the Debit Service. Air to ground and high seas service may not be completed. Calls may only be completed using standard telephone-tone-capable telephone equipment.
  • 3.6.1.3 All calls must be charged against a Debit Service that has sufficient available balance which will be announced in minutes according to the destination dialed before the call is connected. Calls in progress will be terminated by the Company if the balance on the Debit Service is insufficient to continue the call.
  • 3.6.1.4 All Company Debit Services expire within a fixed time from activation, purchase, first use, last recharge,, or the expiration date printed on the card, if any. If the Service is not used within a one (1) year period from purchase it will expire.
  • 3.6.1.5 Purchase and issue of a Debit Service entitles purchaser or holder to access to the company's network for the purpose of originating calls for a specified period of time, up to a specified maximum usage. Debit Service does not create an interest in the Company's netowrk nor constitute a deposit with the Company. For a dollar-amount denomination card, the face value of the card does not entitle the holder to any particular number of usage minutes, and the actual usage charges may vary according to call destinations, posted rate changes, other applicable charges outlined in this notice and that may apply from time to time. The card or service has no cash or residual value and the Company does not refund any unused balances after Service expiration.
• 3.6.2 Discontinuance of Service
  

  In addition to any other provisions in this notice for the Company to discontinue or refuse any of its services, Debit Service may be discontinued or refused without notice for the following conditions:

  1. For non-payment of any amount past due to the Company by the Customer, including non-payment of a Debit Renewal of a fully-depleted balance.

  2. When the Available Usage Balance of a non-renewable service is Depleted to a level insufficient to place a one-minute call to the location of least cost.

  3. When the established expiration date of the Debit Service is reached.

  4. Upon request of the Customer or Subscriber.

  5. Upon reason to believe fraud or violation of law, regulation or this notice has occurred in use of the Service.

  6. Upon any change of applicable law or regulation that may require the Company to do so.

  7. For reasons beyond Company's control.

  8. For any reason that, in the sole reasonable discretion of the Company, requires the discontinuation, cancellation, refusal or termination of the Service.

• 3.6.3 Debit Services Features and Options
  • A. Exclusions
    1. Calls to 500, 700, 800 and 900 numbers
    2. Calls requiring the quotation of time and charges
    3. Air to ground and High seas services
    
  • B. Service Options
    The Company offers a variety of debit service rate plans based on a Customer's desired calling patterns.
  • C. Rates
    Rates do not include federal, state, and local taxes or surcharges, e.g., USF.
    Cards expire within one year of purchase or first use, whichever occurs later, unless stated otherwise upon the card.
    800 surcharge= $0.04 per minute, unless otherwise indicated.
    Pay phone use surcharge = $0.99, unless otherwise indicated.
    International Rates vary by destination.
    
    • 1. Local Access Card:
      Domestic U.S. = $0.029 per minute
    • 2. DialAroundTheWorld.com
      Domestic U.S. = $0.029 per minute
    • 3. Custom Card Program A
      Domestic U.S. = $0.049 per minute
    • 4. Custom Card Program B
      Domestic U.S. = $0.039 per minute
    • 5. Custom Card Program C /Gift Card
      Domestic U.S. = $0.010 per minute
    • 6. Special Destinations
      Domestic U.S. = $0.019 per minute
    • 7. Connection Free Mini-card
      Domestic U.S. = $0.026 per minute
    • 8. HDC Tel card
      Domestic U.S. = $0.026 per minute
    • 9. 3-2-1 Talk (Cellular origination)
      Domestic U.S. = $0.039 per minute
    • 10. Calling Card with Voice Mail
      See Section 6.3, Voice Mail Services.
• 3.6.4 Third Party Debit Service
  

  Third Party Debit Service is offered to organizations or commercial entities (Subscribers) for distribution to their members, patrons, customers (Customers) or for other incentive, marketing or promotional purposes. The marketing vehicle and expiration period for the Service is selected by the organization or commercial entity upon joint agreement with the Company. The organization or commercial entity is responsible for obtaining all necessary permissions for the use of any trade mark, trade name, service mark or other image on any custom cards. The Company reserves the right to approve or reject any image and to specify the Customer information language and use of the Company's trade mark, trade name, service mark or other image on the card. Any distribution for their own promotional purposes by the Subscriber of the Company's Debit Services or related cards is independent of and unrelated to any Promotional Services of RNK.

  Subscribers may purchase a Third Party Debit Service which assigns each Customer a Debit Service, provides each Customer with a PIN, and lists instructions for accessing and using the Company's service.

  The Company's system informs the Customer of the Available Usage Balance remaining in the Debit Service and prompts the Customer to place a call by entering a destination telephone number. Network usage for calls placed is deducted from the Available Usage Balance in the Customer's Debit Service on a real time basis as the call progresses.

  For debiting purposes, call timing is rounded up to the nearest one (1) minute increment after an initial minimum period of one (1) minute. Usage charges are computed and rounded up to the nearest penny on a per call basis.

  • 3.6.4.1 Rates Rate per minute: determined by agreement between the Company and the Subscriber. See also Section 5, Contract Services.

From time to time, the Company may provide promotional offerings to introduce a current or potential Subscriber to a service not being used by the subscriber. These offerings may be limited to certain dates, times or locations and may waive or reduce recurring or non- recurring charges.

From time to time RNK will demonstrate its services by providing free test calls over its network.